Are the test results accurate?
Yes. All lab tests offered by My Care On The Go are fulfilled by an accredited medical diagnostic laboratory.
Are the results confidential?
We do not share your results with your physician, insurance companies or any other party, unless required by law for reportable diseases. If you have concerns with your results being shared with your physician or other providers, do not authorize the lab to share your results. You may also ask the lab how to keep your results from being shared, if you do not see any type of consent when having your specimens collected.
Can I test anonymously?
No, due to mandated regulations, My Care On The Go cannot provide anonymous testing. You will be asked for an ID at the Patient Service Center.
Are there any special instructions I need to follow to prepare for my lab test?
If any special instructions are required you will be informed in the communication accompanying your requisition. This information can also be found by contacting us at: 347-9975688. or send us email at: mycareonthego@gmail.com If any special instructions are required, this will be sent to you. Blood tests require that you wear sleeves that will roll up easily while urine tests require that you should be prepared to provide a urine specimen.
Should I continue to take my medicine before getting my test?
You should always consult the physician prescribing your medication before you stop taking the medication for any reason, including taking lab tests.
Do I need an appointment?
Yes, appointments in order to reduce the number of patients at the lab, however, some are still taking walk-ins. It would be best you book appointment.
Will I be required to show ID?
Our staff members at the Patient Service Centers are required to ask for ID.
How will I receive my results?
You will receive a notification email informing you that your results are available. Please read the email for important information, additional instructions will be available to guide you to the appropriate area to view and print/save out your results.
When will I get my test result information?
Test results are usually available within 2-3 business days. However, some tests will require additional time for processing.
You will be informed of the additional time needed in the communication accompanying your requisition for tests that require more than 3 business days.
If treatment or medication is needed, will you write me a prescription?
No, we only provides the requisition for testing and the results to you for the testing. We cannot provide you with a prescription for medication.
